{"id":3590,"date":"2026-10-29T12:53:59","date_gmt":"2026-10-29T04:53:59","guid":{"rendered":"http:\/\/www.xuanchangpurifier.com\/blog\/?p=3590"},"modified":"2026-10-29T12:53:59","modified_gmt":"2026-10-29T04:53:59","slug":"how-do-i-add-or-remove-users-from-a-smart-door-system-43fe-7d6864","status":"publish","type":"post","link":"http:\/\/www.xuanchangpurifier.com\/blog\/2026\/10\/29\/how-do-i-add-or-remove-users-from-a-smart-door-system-43fe-7d6864\/","title":{"rendered":"How do I add or remove users from a smart door system?"},"content":{"rendered":"

Hey there, if you\u2019re a small business owner, property manager, or even someone setting up a smart door system for their multi-unit rental, odds are you\u2019ve asked this question before: \u201cHow do I add or remove users from a smart door system?\u201d As a smart door system supplier, I work with people every single week who get stuck here\u2014either accidentally leaving a former tenant on the lock, or panicking when a new employee needs access stat for their first shift. I get it, it\u2019s way less fun than picking out a cool keypad design, but it\u2019s the part that keeps your space secure (and avoids 2 a.m. panic texts when someone can\u2019t get in). Smart Door System<\/a><\/p>\n

<\/p>\n

First off, let\u2019s cut through the noise: most modern smart door systems aren\u2019t one-size-fits-all, so the process will shift a little depending on what brand you have\u2014whether you\u2019re rocking our system, or another top name like August or Schlage. But the core steps are nearly identical, and I\u2019m gonna walk you through it like I\u2019m sitting across from you at a coffee shop, no jargon, no confusing tech terms. Also, quick heads up: if you\u2019re adding a bunch of users (like a new apartment building\u2019s move-in day) or removing someone ASAP (think a disgruntled ex-employee), there are pro tips here you won\u2019t wanna skip.<\/p>\n

Let\u2019s start with the basics: how to add a user. Wait, first\u2014you need to make sure you have the right permissions. Most systems have an \u201cadmin\u201d profile, right? That\u2019s you\u2014you\u2019re the one who set up the door, connected it to the app, so you can add or remove users. If you\u2019re a new admin and haven\u2019t done that setup yet, just follow the quick start guide that came with your lock, or our app\u2019s onboarding\u2014takes 2 minutes. For adding a user, here\u2019s the play-by-step, no fancy stuff:<\/p>\n

    \n
  1. Open your smart door app (it\u2019s probably on your phone, if not, just download the latest version\u2014trust me, updating it fixes 90% of glitches) and log into your admin account.<\/li>\n
  2. Look for a tab that says \u201cUsers,\u201d \u201cAccess,\u201d or something similar\u2014our app calls it \u201cManage Access\u201d because we keep it straightforward.<\/li>\n
  3. Hit the \u201cAdd User\u201d button (it\u2019s bright blue, hard to miss\u2014we don\u2019t hide important stuff). Now you\u2019ll pick how you want to give them access: this is the big choice! Most systems let you do three main ways: a digital code (perfect for renters who don\u2019t have a phone, or employees who keep forgetting their fob), a temporary phone key (great for a dog walker who only needs access next week), or a physical fob\/card (ideal for high-traffic areas like an office breakroom).<\/li>\n
  4. Enter the person\u2019s details\u2014just their name, and whatever access type you\u2019re using. If you\u2019re doing a code, make it unique (not 1234, c\u2019mon) and set an expiration date if you want\u2014like, if a temp worker\u2019s done after 2 weeks, the code dies automatically, no need to remember to delete it later. If it\u2019s a phone key, just enter their email, send them an invite, and they\u2019ll download the app and link it\u2014takes 30 seconds for them.<\/li>\n
  5. Hit \u201csave\u201d and boom\u2014they\u2019re in. Now test it, seriously. Go stand by the door, have them punch in their code or tap their phone, make sure it works. I\u2019ve seen so many people skip this and end up with a new code that doesn\u2019t work, and the new tenant is waiting outside.<\/li>\n<\/ol>\n

    Wait, but what if you\u2019re adding a ton of users all at once? Like, for a 10-unit apartment building. You can upload a CSV file, right? Our app lets you do that, and most other brands do too\u2014no need to add each one individually. Just make sure the CSV has their names, access types, and expiration dates, and it\u2019ll process in a minute. That\u2019s a game-changer for move-in days, when you\u2019re juggling a dozen people at once.<\/p>\n

    Now, the part no one likes but everyone needs: how to remove a user. This is where security matters most. A lot of people make the mistake of just changing the master code and calling it a day\u2014but if that master code is shared with 5 other admins, or if someone has a fob that works off the old system, that\u2019s a risk. Let\u2019s break this down, same casual vibe:<\/p>\n

      \n
    1. Again, open your admin app, go to \u201cManage Access\u201d or the \u201cUsers\u201d tab. You\u2019ll see a list of everyone with access\u2014old tenants, former employees, that one friend who borrowed your code back in 2022. Find the person you wanna remove.<\/li>\n
    2. Here\u2019s the key: click on their name, and look for a \u201cDelete\u201d or \u201cRevoke Access\u201d button. Don\u2019t just toggle their access off (that\u2019s a temporary fix, in case you change your mind and they need it later)\u2014actually delete them. Because if you just turn off their code, some systems might still let them use a fob or old phone key, but deleting them removes every access method tied to their account.<\/li>\n
    3. Now, a pro tip: some systems have a \u201caudit log\u201d\u2014that\u2019s a list of every time someone used access, so you can double-check you didn\u2019t miss anyone. Our app shows you exactly who used what code, when, so if you\u2019re unsure if a former employee had a fob, just look it up. If you find you did miss a fob, you can revoke that specific fob right there, no need to reset the whole lock.<\/li>\n<\/ol>\n

      Wait, what if someone loses their phone or fob, and you need to disable their access stat? That\u2019s not a \u201cremove\u201d but it\u2019s a common question. Same process: go to their user profile, tap \u201crevoke access,\u201d and that\u2019s it. The fob or phone key stops working immediately, no waiting. Which is way better than the old days of changing every door\u2019s lock at 8 p.m. because someone lost their keycard.<\/p>\n

      Now, let\u2019s talk about common mistakes people make here, because I see these all the time. First: not setting expiration dates. If you\u2019re adding a temporary user (dog walker, cleaner, event staff), always use the expiration feature. I had a caf\u00e9 owner last month who forgot to delete a temp barista\u2019s code after she quit, and that guy came in after closing and helped himself to the cash register\u2014yikes, that\u2019s the kind of thing you can avoid with a 2-second expiration. Second: sharing admin access way too much. Some people give every employee admin rights, which is a huge no-no. If everyone can add\/remove users, someone will accidentally delete the wrong person\u2019s access, or even lock you out. Our policy is: only 1-2 main admins, and regular users get their own limited access. Third: not testing after making changes. Like I said earlier, it takes 10 seconds to have the person test their access, and it saves you hours of headaches later.<\/p>\n

      Wait, what if your smart door system is acting up and you can\u2019t add\/remove a user via the app? No sweat\u2014most systems have a manual override. For our smart locks, you can hold the \u201cadmin\u201d button on the keypad for 5 seconds, enter your master code, and you can add\/remove users directly on the lock, no phone needed. If that still doesn\u2019t work, just restart the lock\u2014take out the battery for 10 seconds, put it back in, and it\u2019ll reset its connection to the app. 9 times out of 10, that fixes the glitch.<\/p>\n

      Another thing: if you\u2019re using a system with multiple doors (like an office with a front door, back door, and server room), you can set different access levels. So a regular employee might only get front door access, while a manager gets all doors. That means you don\u2019t have to worry about a temp worker getting into the server room, and removing their access is just one tap. It\u2019s way more secure than old keys, where everyone had a key to every lock.<\/p>\n

      Let\u2019s also cover a specific scenario a lot of people ask about: what about when a tenant moves out, and you need to remove their access? I always tell property managers to send a quick reminder a day before move-out, like \u201cHey, your access code will expire at 10 a.m. tomorrow, so make sure you get your things by then.\u201d Then, after they\u2019re gone, you can delete their user, or even reset their code if they had a shared fob. Some property owners even add a new, unique code for the next tenant, so no cross-over.<\/p>\n

      Wait, what if you have a system that\u2019s not connected to Wi-Fi? A lot of older smart locks are Bluetooth-only, so you can only add\/remove users when you\u2019re right next to the door. That\u2019s fine for small homes, but for offices or multi-unit buildings, we always recommend a Wi-Fi connection so you can manage users from anywhere\u2014like, if you\u2019re on vacation and need to disable a former employee\u2019s access, you don\u2019t have to drive all the way back to the office. That\u2019s one of the big reasons people switch to our system, by the way\u2014we made sure the app works offline too, so if Wi-Fi cuts out, you can still add\/remove users via Bluetooth when you\u2019re at the door.<\/p>\n

      Now, let\u2019s get to the security stuff, because that\u2019s the whole point of this. When you add or remove a user, what happens to their data? I always make sure customers know that our system doesn\u2019t store any sensitive info\u2014we don\u2019t track your personal stuff, just access logs (and only you can see those, not us). And when you remove a user, their data is deleted automatically from our servers, no lingering traces. Which is way better than traditional keys, where you can\u2019t track who had a key, or what they did with it.<\/p>\n

      Wait, let\u2019s wrap this up with a quick checklist, so you can have it handy next time you need to add or remove a user:<\/p>\n

      For adding a user:<\/p>\n